Tammex is commited to providing our customers and potential customers with the highest level of customer support possible. We have created this section so our valued customers have all the informataion required to make an informed decision when purchasing from Tammex. Below you will find details on General Customer Service, Shipping Details, Payments Methods, Suggestions and Feedback and Returns and Refunds.
General Customer Service
Sales and Support Enquiries
Returns and Refunds
For all sales enquires before you buy including specifications, shipping charges, delivery times, stock availability or if you cannot find your product please contact us on the following email address.
For enquires relating to recently placed orders, product support after you buy, cancellation of back orders, or general support questions please contact us on the following email address.
Tammex will accept refunds if the return meets the following criteria.
The return is within 5 working days of delivery. The product is un-opened and in its original packaging. Proof of purchase is required. A restocking fee may be applied in the amount of 20%. Shipping Charges are non refundable. Licensing, Memory and Print Consumables are non refundable.
Product Inclusion, Website Suggestions, and Feedback
Website Suggestions and Feedback
Product Inclusion
If you have any suggestions regarding our website, services, or ways in which we can improve our business please contact us at the below email address. Tammex is always looking for ways in which we can ensure our customers are satisfied with their dealings with us.
Tammex has access to over 40,000 products. If you are looking for somthing not listen on our website please contact us on the email below and chances are we can source your item.
Paypal (Visa and Mastercard) - Payment clears immediately. Paypal credit card transactions are the quickest payment option we have. The transaction clears immediately and goods are usually shipped with in 24 hours of making the purchase. This payment option incurs a 2.5% surcharge. You do not need a Paypal account to use this payment option.
Direct Deposit - Bank Transfer Payment - Please allow 1 -2 business days for payment to clear. Direct deposit is the cheapest and quickest way to purchase from Tammex. You can use this option by using your internet banking. If you do not have internet banking then simply walk in to any Westpac branch and make payment over the counter. This payment option does not incur any surcharge.
These account details will be emailed to you when you choose this option at checkout. When choosing this payment option please use your Name as the transaction description.
Personal Cheque - Please allow 7-9 business days for payment to clear. Tammex accepts all forms of cheques, (Business, personal, Bank) as a payment option. This is a convenient way for our business customers to make payment. This option does not incur any surcharge.
Flexirent - Please allow up to 2 weeks for payment to clear. If you need the latest technology, then Flexirent is the way to go especially as you will be using the equipment for work and business purposes. Flexirent is like a more flexible form of operating lease. Please call us on 1300 722 341 for more information.
Shipping Detials
At Tammex we aim to provide the cheapest possible delivery prices without compromising quality of service. All our deliveries are done by insured courier giving you piece of mind knowing that your order will be delivered in its original state guaranteed. For around $12 to most Australian destinations, Tammex has one of the cheapest courier delivery services available.
What areas do we deliver to? We deliver to all Australian street addresses. We do not deliver to PO Box's. All our deliveries are insured and we require a signature by the purchaser. We can delivery to your home or place of work.
How long does it take to deliver? Delivery times are usually within 1-2 business days Australia wide. Larger items such as printers and desktop computers may take an additional 1-2 business days to deliver to WA, SA and NT due to there size.
How much does it cost for delivery? Delivery is calculated at checkout. Most items cost between $12 - $15 to deliver Australia wide. Printers and larger itmes cost extra and vary depending on weight.
Accessories
The return is within 5 working days of delivery.
