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General Terms & Conditions / Ordering Information


The use of this website is governed by the terms and conditions outlined below. By making a purchase from Tammex you agree to these terms and conditions. It is important that you read and understand these terms and conditions before making a purchase from Tammex.
General Terms & Conditions
  Price Matching  Returns and Refunds
We price match the competition. Click here for full details.

 Tammex will price match if the advertiser has on there website a shop front with a street address, fixed line phone number and ABN. The advertiser must be based in Australia.
 The Advertiser must have more than 1 for sale (Does not include 1 only at this price sales).
 Tammex will not price match once an order has been delivered.
 Tammex reserves the right to withdrawal this offer at any time and with out notice.
Tammex will accept refunds if the return meets the following criteria.

 The return is within 5 working days of delivery.
 The product is un-opened and in its original packaging.
 Proof of purchase is required.
 A restocking fee may be applied in the amount of 20%.
 Shipping Charges are non refundable.
 Licensing, Memory and Print Consumables are non refundable.

returns@tammex.com.au or 1300 722 341



Warranty Returns & Security
  Warranty Returns & DOA Products  Website Security
The following is our Warranty Policy and DOA products.

 All goods sold by Tammex come with a manufacturer 12 month
warranty unless otherwise stated.
 Warranties are covered by there respective manufacturer and not Tammex.
 All warranty claims will be handled by there respective manufacturer. Goods will be sent to the manufacturer and not Tammex.
 The customer will be responsible for any postage incurred during a warranty return.
 Products that are DOA (Dead on Arrival) will only be replaced within 3 working days from delivery date. Tammex will cover any postage is the event that a product is DOA.
 Customers will be responsible for costs in the event that a product is returned as a DOA and found not to be faulty. Costs involved will
 include, but not limited to delivery and any service charges (Usually around $50).
 Turn around times for warranty claims depends on each manufacturer. This is out of the control of Tammex.

Tammex has the highest website security to protect our customers privacy.

 Comodo SSL and Identity Insurance up to $100,000 by IDauthority.
 Paypal verified, 100% buyer protection.
 Westpac Web Adantage with 3D Secure.
 Tammex uses Vrified by Visa and SecureCode by Mastercard.
 All Credit Card Transaction are protected by the latest 128bit SSL encryption.



Typographical Errors & Product Payments
  Typographical Errors  Product Payment
Tammex is not responsible for typographical errors. All typographical errors are subject to correction without notice.

All products will remain the property of Tammex until all outstanding accounts have been paid.



Trademarks & Stock Availability and Delivery Times
  Stock Availability and Delivery Times  Copyright & Trademarks
 Please contact Tammex before you purchase to check on stock
availability. This will ensure that the customer does not wait long
periods of time to receive their goods.
 If our customer orders something that is not in stock then Tammex
will contact them to inform them of the ETA (Estimated Time of
Arrival)on that product. If the timeframe is not acceptable then a full
refund will be paid.
 Delivery is usally within 1-2 business days for Australian Metro and
2-3 business days for country areas.
All company logos and company names shown on this website remain the property of there respective owners.



Privacy Policy
We at Tammex are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. Tammex has established this Online Privacy Policy so that you can understand the care with which we intend to treat your Personal Information. Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information, whether at work or at home.In general, you can visit Tammex pages without telling us who you are or revealing any Personal Information about yourself. If you choose to provide us with your Personal Information on the Web, we may transfer that Information within Tammex or to Tammexs third-party service providers, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world. Tammex strives to comply with all applicable laws that are designed to protect your privacy. Although legal requirements may vary from country to country, Tammex intends to adhere to the principles set forth in this Online Privacy Policy even if, in connection with the above, we transfer your Personal Information from your country to countries that may not require an "adequate" level of protection for your Personal Information. In other words, our goal is to provide protection for your Personal Information no matter where that Personal Information is collected, transferred, or retained.



Limitation Of Liability
IN ALL CIRCUMSTANCES TAMMEX'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. TAMMEX SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNIFY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. TAMMEX SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT TAMMEX IS APPRIASED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.



Payment Options and Details
Paypal (Visa and Mastercard) - Payment clears immediately.
Paypal credit card transactions are the quickest payment option we have. The transaction clears immediately and goods are usually shipped with in 24 hours of making the purchase. This payment option incurs a 2.5% surcharge. You do not need a Paypal account to use this payment option.
Direct Deposit - Bank Transfer Payment - Please allow 1 -2 business days for payment to clear.
Direct deposit is the cheapest and quickest way to purchase from Tammex. You can use this option by using your internet banking. If you do not have internet banking then simply walk in to any Westpac branch and make payment over the counter. This payment option does not incur any surcharge.

These account details will be emailed to you when you choose this option at checkout. When choosing this payment option please use your Name as the transaction description.

Bank: Westpac Banking Corporation
Account Name: Tammex
BSB: 033126
Account Number: 325637
Personal Cheque - Please allow 7-9 business days for payment to clear.
Tammex accepts all forms of cheques, (Business, personal, Bank) as a payment option. This is a convenient way for our business customers to make payment. This option does not incur any surcharge.
Flexirent - Please allow up to 2 weeks for payment to clear.
If you need the latest technology, then Flexirent is the way to go especially as you will be using the equipment for work and business purposes. Flexirent is like a more flexible form of operating lease. Please call us on 1300 722 341 for more information.



Shipping Detials
At Tammex we aim to provide the cheapest possible delivery prices without compromising quality of service. All our deliveries are done by insured courier giving you piece of mind knowing that your order will be delivered in its original state guaranteed. For around $12 to most Australian destinations, Tammex has one of the cheapest courier delivery services available.
What areas do we deliver to?
We deliver to all Australian street addresses. We do not deliver to PO Box's. All our deliveries are insured and we require a signature by the purchaser. We can delivery to your home or place of work.
How long does it take to deliver?
Delivery times are usually within 1-2 business days Australia wide. Larger items such as printers and desktop computers may take an additional 1-2 business days to deliver to WA, SA and NT due to there size.
How much does it cost for delivery?
Delivery is calculated at checkout. Most items cost between $12 - $15 to deliver Australia wide. Printers and larger itmes cost extra and vary depending on weight.





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Contact Us
Sales Hotline - 1300 722 341
Fax - (03) 9574 8180

Operating Hours
8.30am - 5.30pm

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Copyright © 2005 - 2008 Tammex All rights reserved. A.B.N 17 019 175 512. All prices and specifications are subject to change without notice. All Prices are Quoted In AUD
HP, Lexmark, Brother, Canon, Epson, Kyocera, Panisonic, OKI, Fuji Xerox, inkjet and laser cartridges. Printer consumables and IT products.
Actual products may differ from products shown. * Conditions Apply  Click here for Privacy Notice
ADDRESS: Level 29 / 55 Collins Street Melbourne VIC 3000 PH: 1300 722 341 FAX: 03 9574 8180
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